Privacy Policy
Last Updated: January 9, 2026
This Privacy Policy ("Policy") explains how Carry Goods Transit ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our mobile application or website, applicable to both Customers and Delivery Partners. By using our services, you agree to the terms of this Policy. If you do not agree, please do not access or use our services.
Carry Goods Transit is operated by Tragen Delivery and Logistics Pvt. Ltd. ("Company"), headquartered in Guwahati, Assam. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Information Technology Act, 2000 and the applicable rules including the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect information from all users and additional specific data from delivery partners to ensure safe and reliable transportation services.
From All Users:
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Basic Information Name, phone number, address, email, and login credentials.
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Usage Data Location data, transaction details, app usage data, and feedback responses.
From Delivery Partners:
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Identity Documents Government-issued ID (Aadhaar, PAN), driving license, vehicle registration, insurance, pollution certificate.
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Financial & Verification Bank account details, KYC information, profile photo, background verification reports.
3. How We Use Your Information
We use your data to enable and manage delivery and transportation services, process payments, and ensure secure operations:
Service Management
Enable delivery services, track orders, and manage transportation operations.
Communication
Send service updates, promotional offers, and market research communications.
Identity Verification
Verify user identities, prevent fraud, and ensure service security.
Legal Compliance
Comply with legal obligations and regulatory requirements.
5. Cookies and Tracking Technologies
Carry Goods Transit uses cookies and similar technologies to enhance user experience, analyze usage trends, and personalize content. You may choose to disable cookies in your browser, though it may affect app functionality.
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the site to function (e.g., login sessions). | Session |
| Analytics | Helping us understand how visitors use our site. | 1 Year |
| Marketing | Used to deliver relevant advertisements. | 30 Days |
6. Security
We implement standard security measures (physical, electronic, and administrative) to protect your data. However, no transmission over the internet is 100% secure.
7. Your Rights
You may:
- • Access or correct your personal information
- • Withdraw consent at any time by contacting us
- • Request deletion of your data (subject to legal and operational constraints)
To exercise these rights, write to us at: support@carrygoods.in
8. Retention of Information
We retain data only as long as necessary to provide our services or as required by law.
9. Prohibited Use
Users shall not upload, share, or distribute content that is unlawful, abusive, misleading, defamatory, pornographic, or violates intellectual property rights or Indian law, as outlined under Rule 3(1)(b) of the IT Rules, 2021.
10. Third-Party Links
Our platform may contain links to third-party sites. We are not responsible for the privacy practices of such websites. Please review their policies independently.
11. Changes to This Policy
Carry Goods Transit may update this Policy from time to time. The latest version will be posted on our website and app, and we encourage you to review it periodically.
4. Data Sharing and Disclosure
We may share your information with trusted partners and service providers as necessary for our operations:
Partners & Customers
Delivery partners and customers for order fulfillment and service coordination.
Payment Processors
Payment processors and service providers under strict confidentiality agreements.
Legal Authorities
Government and legal authorities when required by law or regulation.
12. Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at: support@carrygoods.in
GRIEVANCE OFFICER
If you have any queries or concerns regarding how we process/use your data and/or this Policy, you may reach out to the Grievance Officer:
Office Address
Visit or mail our headquarters.
Tragen Delivery and Logistics Pvt. Ltd.3rd Floor, The Institution of Engineers
Below Panbazar Bridge
Guwahati, Assam-781001, India